Windows 10 has the Microsoft Store, a place where you can download and install third-party UWP apps. But some users experience an error code: 0x80070005. Here’s how to fix it.
This 0x80070005 error code happens when trying to download and install an app on Microsoft Store. There are options to solve this problem, but most of the time it comes down to the permission of the Microsoft Store folder itself.
However, that doesn’t mean your problem is caused by that one. You can try these suggestions one by one to fix the 0x80070005 error code on Microsoft Store, and so you can continue the download and installation process of an app.
This blog post only specifically talks about the case that happens on Windows 10 (and previous versions, like Windows 8 and Windows 8.1). The same problem on Xbox has to be fixed differently.
- 1 How to fix the error code 0x80070005 on Microsoft Store
How to fix the error code 0x80070005 on Microsoft Store
Our main concern is that the permission problem: you as a user aren’t an administrator and you don’t have full control over the Microsoft Store folder on the %appdata%, thus you’re denied to install an app.
This makes it impossible for Microsoft Store to install apps because it can’t access, write and do other stuff inside that folder. If you are already downloading/installing something, it is going to be failed.
Other than that, the causes might be the Microsoft Store app itself, the service, your outdated Windows 10 version, or your internet connection.
Make sure you got full control over the Microsoft Store folder in %appdata%
Press the Windows logo + R, type %appdata%. Press Enter. Go to Local by going back, then click Local. Right-click the Packages folder, and select Properties.
Here, select Security, and make sure your user account has full control by clicking your username then seeing the checkmark on Allow tab. If you don’t have full control, click Advanced.
Here, click Add.
Click Select a principal.
Type users in the box, and select Check names.
You’re going to see the device name. Select OK.
You can then check the Full control option, which is going to check all of the options below. Click OK.
After you save, restart your computer. You’re going to have full control over the folder.
Reset the Microsoft Store app
Microsoft Store has the wsreset.exe app to make it easier to reset itself. Microsoft Store has common problems other than this 0x80070005 error code, and this wsreset.exe app is the common solution.
To do this, simply open the search and type wsreset. Simply click Run as administrator. The app is going to reset the Microsoft Store app on its own, so there’s no need for you to do anything else afterward.
The Microsoft Store Install Service problem and solution
Microsoft Store has this specific service that lets you install an app. If this service doesn’t work properly, your installation might also fail.
Make sure everything about the service is all right, and make it’s all right if it isn’t.
Simply press the Windows logo on your keyboard. Type services.msc, and click OK.
Here, find Microsoft Store Install Service.
If the service is running, simply right-click and select Restart.
If the service is disabled, simply right-click, select Properties, set it Automatic, and select Start, and finally, click OK.
Make sure your Windows 10 version isn’t outdated
An outdated Windows 10 version makes your PC vulnerable to bugs and errors. An error code like 0x80070005 and others can happen as well. So, always update your Windows 10 through the Settings app.
Check that the date and time is correct
If you set the date and time wrongly, Microsoft Store and other things aren’t going to work properly. Thus, make sure you set it right. You can change the date and time through the Settings app.
Windows 10’s Microsoft Store has the common error code 0x80070005. Hopefully, the above suggestions solve your problem and you can continue the installation of the app from the Microsoft Store.
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