How to Fix: Prime Video Not Working on Samsung TV

prime video not working on samsung tv

Amazon Prime Video works differently on each device, especially the smart TV, or in this case, a Samsung TV. Some people have a problem where Prime Video just isn’t working. Here’s how to fix Prime Video not working on Samsung TV.

Samsung TV probably isn’t the only brand with this problem. If you have another brand, you might still experience Amazon Prime Video app doesn’t work pretty well on your TV. You might also experience the same on other third-party apps on Samsung like YouTube TV.

Regardless of the brand, you have to identify what causes Prime Video to not work properly and fix it so you can enjoy watching movies and shows again. This post will help you to do that.

Fix Prime Video not working on Samsung TV

Do these suggestions step by step.

Clear Prime Video cache on your Samsung TV

Some Samsung TV models allow you to clear cache for a specific app only. This is great if you got a problem with a specific app but don’t want to compromise other apps’ data.

Simply press the Home Button. Go to Settings System Apps. Select Prime Video from the list. Select Clear cache.

Clear the Samsung TV cache

Smart TVs aren’t perfect, and just like other devices, they use cache to save your data so it can work faster by reading the data directly from the RAM instead of the storage space.

But sometimes the RAM can be full and it causes the problem, like your Prime Video app not working properly. To solve the problem, clearing cache on your Samsung TV might be the solution.

Simply turn off the Samsung TV, and turn it on while keep pressing the power button for at least 20 seconds.

Or, you can do it through the remote. Press the Home button. Go to Settings > BroadcastingExpert settings > HbbTV settings. Select Delete Browsing Data. Select Yes.

Try uninstalling apps you don’t use

If your Samsung TV has very low storage space left, that may cause some apps to not work properly, including the Prime Video.

You may have to uninstall some apps that you don’t use very often, so you can continue using the apps you use the most, like the Prime Video.

Try signing out, and signing in again to the Prime Video

If you still experience the problem, you might need to sign out and then sign in again to the Prime Video using your Amazon account.

Follow this method by clearing the Prime Video cache using the first method. Then, sign in again with your account. See if it works as usual.


Samsung TV just like other brands, may not be perfect. But there are still some suggestions you can do to solve the Prime Video problem, so you can enjoy your free time watching your favorite shows and movies.

image: Jonas Leupe

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