Fix: Amazon Prime Video Not Working on Samsung TV

Amazon Prime Video works differently on each device, especially the smart TV, or in this case, a Samsung TV. Some people have a problem where Prime Video just isn’t working. Here’s how to fix Prime Video not working on Samsung TV.

Samsung TV probably isn’t the only brand with this problem. If you have another brand, you might still experience Amazon Prime Video app doesn’t work pretty well on your TV. You might also experience the same on other third-party apps on Samsung like YouTube TV.

Regardless of the brand, you have to identify what causes Prime Video to not work properly and fix it so you can enjoy watching movies and shows again. This post will help you to do that.

Why isn’t Amazon Prime Video working on Samsung TV?

There are a few different reasons why Amazon Prime Video might not be working on your Samsung TV. There could be a problem with your Amazon account, Samsung TV, the Amazon Prime Video app, your internet connection, or the Amazon Prime Video servers.

How do I fix Amazon Prime Video not working on Samsung TV?

You can try updating the firmware on your Samsung TV and check the Amazon Prime Video app for updates. If that doesn’t work, try restarting your router or modem. If the problem persists, check your Amazon account to see if there are any issues.

Read more to learn the detailed step-by-step:

Update your Samsung TV’s firmware

If you need to update your Samsung TV’s firmware, you can do so by going into the TV’s settings menu and selecting Support. Then, choose Software Update and select the option to turn Auto Update on or off. After that, you can check for updates and install them as needed.

Check the Amazon Prime Video app for updates

To check for updates for the Amazon Prime Video app, Press the Smart Hub button, navigate to Featured, then select the app you want to update. Select and hold the Enter button, then select Update apps. Press Select All, then choose Update. Amazon Prime Video will now begin updating if there’s an update available.

Restart your router or modem

If you need to restart your router or modem, you can do so by unplugging the device from its power source, waiting a few seconds, and then plugging it back in.

Clear Prime Video cache on your Samsung TV

Some Samsung TV models allow you to clear cache for a specific app only. This is great if you got a problem with a specific app but don’t want to compromise other apps’ data.

Simply press the Home Button. Go to Settings System Apps. Select Prime Video from the list. Select Clear cache.

Clear the Samsung TV cache

Smart TVs aren’t perfect, and just like other devices, they use cache to save your data so it can work faster by reading the data directly from the RAM instead of the storage space.

But sometimes the RAM can be full and it causes the problem, like your Prime Video app not working properly. To solve the problem, clearing the cache on your Samsung TV might be the solution.

Simply turn off the Samsung TV, and turn it on while keep pressing the power button for at least 20 seconds.

Or, you can do it through the remote. Press the Home button. Go to Settings > BroadcastingExpert settings > HbbTV settings. Select Delete Browsing Data. Select Yes.

Try uninstalling apps you don’t use

If your Samsung TV has very low storage space left, that may cause some apps to not work properly, including the Prime Video.

You may have to uninstall some apps that you don’t use very often, so you can continue using the apps you use the most, like the Prime Video.

Try signing out, and signing in again to the Prime Video

If you still experience the problem, you might need to sign out and then sign in again to the Prime Video using your Amazon account.

Follow this method by clearing the Prime Video cache using the first method. Then, sign in again with your account. See if it works as usual.


Samsung TV just like other brands, may not be perfect. But there are still some suggestions you can do to solve the Prime Video problem, so you can enjoy your free time watching your favorite shows and movies.

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