How to Fix “We Could Not Complete the Install Because an Update Service Was Shutting Down”

If you got an error message saying “We could not complete the install because an update service was shutting down”, here’s how to fix that.

we could not complete the install because an update service was shutting down

Your Windows 10 PC always needs to get updated. But sometimes the Windows Update itself fails and shows an error message, like “We could not complete the install because an update service was shutting down”.

This error message is caused by, obviously, an update service was shutting down or was not working pretty well. But, for some people, the problem can be frustrating and confusing to solve, especially when you want to furiously get the new features and updates for your PC.

Fixing “We could not complete the install because an update service was shutting down” by retrying

This is probably the most obvious solution: try again next time. I personally experienced the same thing often, but there was always a chance to continue the update process by retrying, despite the frustrating repetitive error message.

On your Windows Update page on the Settings app, simply click Retry. If you already have an update ready to install and there’s a restart button available, you can try clicking Restart now to install one update at one time.

we could not complete the install because an update service was shutting down

You can also schedule the restart session if you want, since the installation that takes happen upon restarting may take a longer time than you think.

Fixing the problem by using the Troubleshooter

This solution might not work for everyone, but still worth to try. The troubleshooter can solve common problems that you experience when using the computer, from Bluetooth problem to Windows Update problem like the one we’re discussing now.

Open the Settings app through the Start menu. Click the Settings button.

settings on the start menu in windows 10

Click Update and Security.

update security

There is a Troubleshoot tab. Click it. Then click the Additional troubleshooters to solve the Windows Update problem.

troubleshoot windows 10

Click Windows Update on the Get up and running section.

additional troubleshooters in windows 10

Here, click Run the troubleshooter. Wait for some seconds for the troubleshooter to open.

windows update run the troubleshooter

Once it opens, wait until the troubleshooter finds the problem and then follow the instructions to solve it.

detected problems windows update

Fixing this Windows Update problem by checking the Services

Well, what causes the problem to happen in the first place is the wrong startup type of services related to Windows Update. You may need to set them to their default startup types for them to work and solve the problem.

First, press Windows Logo+R, then type services.msc and press Enter.


Here, you can check whether the startup types of related services are set to their default state. These are the services with their default startup types:

  • Windows Update Medic Services: Manual
  • Windows Update Service: Automatic
  • Background Intelligent Transfer Service: Manual
  • Cryptographic Services: Automatic
  • Windows Installer: Manual

checking windows update related services

Once setting all of those services to their default startup types, restart your computer and try again the Windows Update update process as usual.

Upgrade or update your Windows 10 with the update assistant (manual)

If Windows Update on your PC still has the problem but you really want to update or upgrade to the newer version, you can manually do that by visiting this Microsoft page.

Click Update Now and follow the next instructions to get the executable file. Then run the executable file to manually update your Windows 10 version.

update windows 10 manually

Windows Update still sometimes has problems, making it difficult to only update or upgrade your Windows 10. Hopefully, those solutions work for you so you can continue the download and installation of the update.

RELATED: How to Fix “The User Profile Service Failed the Sign-In” Windows 10 & Windows 7

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