The comment feature is one of the most important things when watching YouTube videos. You can see people’s opinions on the video you watch, write yours or delete yours, and sometimes get more insights or information than the video provides. But somehow you can’t see the comment.
It’s not just the comment. Comment replies might also not load when you have a problem with your internet connection, the browser itself, your YouTube account settings, or the YouTube server itself. But you’ve reloaded so many times the comments and replies still won’t load.
Fix YouTube comments not loading
Clear browser cache
When something goes wrong within a website on your browser, clearing the cache is the first thing you can do to fix the issue, including the YouTube comments not loading issue.
To clear your browser cache, simply go to the Settings.
Search cache. Select Choose what to clear on an option that says Clear browsing data now.
Scroll down and checkmark the Cached images and files option. Select Clear now.
This post uses Microsoft Edge as an example, and you might also be able to do the same on Google Chrome.
A browser uses extensions to work on features it doesn’t provide, but sometimes an extension can conflict with some websites and that might include YouTube. Try disabling all extensions or disabling only one by clicking the Extensions icon and then selecting Manage extension.
To disable an extension, simply set the toggle off located on the right side of the extension name.
You should also be able to do this on Google Chrome or other Chromium-based browsers.
Sign out of YouTube and then sign in again
So, you have cleared the cache, and disabled extensions, but still, experience the error, and YouTube still won’t load the comment and replies. Try signing out of YouTube and then signing in again. Click on your YouTube profile, and select Sign out.
You will also get signed out of all Google products and services, like Google Analytics, Google Search, and more. Try to sign in again and see if YouTube will load the comment on videos you watch.
Turn off the restricted mode on YouTube
YouTube has a restricted mode that is designed to limit interactions for kids, and those interactions include comments. You might have restricted mode on and let it disable or hide the comments on all you watch.
Disabling the restricted mode requires access to a Google account. So, sign in to your Google account, and then click your profile picture. Select Restricted mode. If it’s turned on, it says On.
To disable the restricted mode, simply set the toggle off on ACTIVATE RESTRICTED MODE.
Reload YouTube, and you should now be able to see the comments.
Enable comments for your channel
This has nothing to do with videos you don’t own, but if you notice somebody can’t comment on your videos, you might want to enable it. To enable comments for your channel, click your profile account and select YouTube Studio.
Go to Community > Defaults. Select Allow all comments and save the changes.
You should now be able to see comments on YouTube and their replies. If you somehow still can’t see the comment, the YouTube channel you’re watching has probably disabled the comment feature or YouTube has an issue on its end.
Dony Prasetiyo has been writing on monkeymanifesto.com for about two years, intended to help solve computer and smartphone problems with easy-to-understand blog posts. He has written over 480 blog posts about Windows, Office, Android, and more.